OnSite has a select team of people with a variety of skills and experience who are ready to carry out training wherever the job take them. We also draw upon a bank of well qualified training who are LANTRA and NPTC approved where necessary. All of these people are observed through a QA process as soon as they start working with us to ensure their commitment to Customer Care is as serious as ours.
Margaret McNeil – Partner
A Quality Management consultant, I am a stickler for getting it right first time. I’m proud to say that all our staff follows that same mantra to make sure that clients are not disappointed. I have a great team so my business development role is not a difficult one.
Alyson Peel – Operations Manager
My role is to make sure that all the promises Margaret makes to potential clients are realised. We have a ‘can do’ mentality here that is challenging but very rewarding. It is all worth while though, as the fantastic feedback we receive is a great motivator and encourages us all to keep on ‘going the extra mile’
Daryl Evans – Senior Trainer-Management & Leadership
I must say that working in a business that really puts the client first is a demanding job. ‘Right first time’ is one mantra, but even when feedback is great, the question we ask ourselves is: ‘could it have been even better? Being flexible and having excellent communication is what works-it’s a kind of competition here to see who can find a way to deal with the most unusual request!
Peter Ball – Senior Trainer Horticulture
I am one of the team that delivers the RHS qualifications here at OnSite. We are lucky to be able to use the gardens and grounds at Lamport Hall so we have a great venue for both learners and teachers. I also do technical training-when I get an email from Alyson I never know where she might be sending me, but as they say, variety is the spice of life! One thing I do know is that she will have planned it all very well, so I only have to think about the most important thing-helping the candidates to learn.
I’m pleased to be part of the RHS team at OnSite and Lamport. Having access to the gardens and the plots to do a little practical teaching to help the theory along is useful. The candidates are all keen, which helps us tutors enormously! It’s a nice break from practical gardening for me to teach-and helps keep fresh what I learnt while training at Wisle