OnSite has a select team of people with a variety of skills and experience who are ready to carry out training wherever the job take them. We also draw upon a bank of well qualified training who are LANTRA and NPTC approved where necessary. All of these people are observed through a QA process as soon as they start working with us to ensure their commitment to Customer Care is as serious as ours.
Margaret McNeil – Partner
A Quality Management consultant, I am a stickler for getting it right first time. I’m proud to say that all our staff follows that same mantra to make sure that clients are not disappointed. I have a great team so my business development role is not a difficult one.
Alyson Peel – Operations Manager
My role is to make sure that all the promises Margaret makes to potential clients are realised. We have a ‘can do’ mentality here that is challenging but very rewarding. It is all worth while though, as the fantastic feedback we receive is a great motivator and encourages us all to keep on ‘going the extra mile’
Daryl Evans – Senior Trainer-Management & Leadership
I must say that working in a business that really puts the client first is a demanding job. ‘Right first time’ is one mantra, but even when feedback is great, the question we ask ourselves is: ‘could it have been even better? Being flexible and having excellent communication is what works-it’s a kind of competition here to see who can find a way to deal with the most unusual request!
Peter Ball – Senior Trainer Horticulture
I am one of the team that delivers the RHS qualifications here at OnSite. We are lucky to be able to use the gardens and grounds at Lamport Hall so we have a great venue for both learners and teachers. I also do technical training-when I get an email from Alyson I never know where she might be sending me, but as they say, variety is the spice of life! One thing I do know is that she will have planned it all very well, so I only have to think about the most important thing-helping the candidates to learn.
I’m pleased to be part of the RHS team at OnSite and Lamport. Having access to the gardens and the plots to do a little practical teaching to help the theory along is useful. The candidates are all keen, which helps us, tutors, enormously! It’s a nice break from practical gardening for me to teach-and helps keep fresh what I learnt while training at Wisley.
Helping people to learn about gardening and plants is my mission in life! In this job, I meet some great people-some who are very knowledgeable and want to improve even further, and some who are just really keen and are willing to get their hands dirty in order to understand their passion more. When not working at OnSite, I’m at Birmingham Botanic Gardens – aren’t I the lucky one!
If you join OnSite for an RHS course you’re likely to see me at some point